Your guarantee should be:
Over the last few decades we have found out what our clients want in a warranty. They want to know that when they choose us as their plumbing company that we’re going to deliver exactly what it is that we say we’re going to deliver. That there’s no chance that you’re taking a risk, that there’s no chance that you could be making a mistake in choosing us, that there’s no way that you can lose in choosing us to perform these services for you today. Because of this need for Peace of Mind we offer rock solid guarantees.
100% Satisfaction Guarantee*
What our 100% satisfaction guarantee says is that if you are not 100% satisfied with what we’ve performed, then we’ll make any modification necessary, any modification required, to gain your 100% satisfaction, up to and including replacing the equipment or repair or refunding your money, all of your money. It’s not just our goal, 100% Satisfaction; it’s your right as a consumer. If you’re not satisfied, were not satisfied.
Home Plumbing Guarantee*
What our guarantee says is that once we make a repair, it is repaired for life. That's Total Comfort isn't it. If any repair that we have made fails to perform the way it should, we'll come out and redo the repair for free, parts and labor or we'll give you back all your money. Your in charge of the repair in your home. If you're not satisfied then we haven't done our job properly and you shouldn't have to pay a single penny for it. We are the only plumbers in town that guarantees that our plumbing systems will do exactly what we say they'll do.
No Lemon Water Heater Guarantee*
If the tank or any part on the water heater that we provide and install fails to perform perfectly for the first 10 years, we'll repair that waterheater or replace that waterheater for free. That's free parts and labor for a Full 10 Years. No one deserves a lemon or a warranty that doesn't cover everything.
No Lemon Re-Pipe Guarantee*
If any portion of the copper piping that we perform fails in the first 10 years we will fix or replace that piping for free. This includes angle stops and supply lines, tub valves, shower valves and ball valves. No one should have to pay for a home re-pipe twice. You only pay once for the repair. This is just one more reason why the Empire Family of Services is the preferred plumbing company for about 12,000 households each year in Southern California. No charge means absolutely no charge. No other company offers this rock solid guarantee.
Property Protection Guarantee*
If anything is accidentally damaged, a professional will repair it. We’re not going to be driving down to the Home Center parking lot and pick up someone to bring to your home. You will have a properly licensed, a properly insured and properly bonded professional perform the repair. Once the repair is done to your satisfaction, then and only then do you have to make your investment in your new plumbing system. With a guarantee like this do you think that we will be sloppy or do you think that we’ll Treat your Property Carefully? We're the only ones making this kind of guarantee.
365 Day Test Drive*
We want you to test drive your New Home Copper Re-Pipe through all four seasons to make sure that it meets and exceeds all of your expectations. You’ll be using your new Home Copper Repipe System through the cold and clammy winter season, you’ll get to drive through the sneezing, sniffling asthma season, spring, you’ll get to cruise through the hot and muggy "I can’t sleep at night" summer season and finally your going to be able to triumph through the cold and flue season, fall. After you’ve passed through all of these seasons only then do have to make a decision. If you're not satisfied with the performance of the Re-Pipe, if for any reason or if for no reason whatsoever you are not satisfied with this system, give us call and we will refund 100% of your investment and we’ll give you interest. Why do you think no other company will give you this type of guarantee?
If we perform the maintenance on your sewer system Re-Pipe or your copper system Re-Pipe for the first 10 years then you will have no out pocket repairs costs whatsoever. If anything breaks or stops up, we'll fix it or replace totally at our expense. You may never pay for a repair again. Isn't that peace of mind.
Pipe repair, pipe replacement, all porcelain products are warranted for 10 years as long as you are a maintenance agreement member. This does exclude useable parts such as filters, flappers, pressure regulators, ballcocks. Water heaters, disposers, shower valves, bathtubs and more are guaranteed for 10 years all parts and labor when you are a maintenance agreement member. You may never pay for another repair again.
On Time Guarantee*
Calling The Empire Family of Services, Plumbing, Heating, Cooling & Electrical, is easy and On Time. If we don't make our appointment time because of us, your minimum service fee is waived. The minimum service call is free. You shouldn't have to be left out in the cold or the searing heat because of your Home Comfort Company. We're Always On TIme, Guaranteed.
Hot Water Guarantee*
At The Empire Family of Services, we are confident in our system design skills, the equipment we offer, and the quality of our installations. We guarantee that we will meet the design temperature of the water at every fixture in your home at full usage when we install a Tankless water heater. Your system will be designed with a matched gas connection line and properly wired electrical circuit giving you a certified combination engineered to achieve the manufacturer tested hot water output. We will install the equipment, can test the water flow, and we will ensure that even the largest and highest use water fixtures in your home have an adequate hot water supply. If it doesn't, we'll repair, replace or upgrade at no expense to you. This guarantee reflects the unusual commitment to engineering detail, diligence, old fashioned craftsmanship, workmanship, and pride we put into every Home Water System we install.